CSS Development Template / PDF

Sample of the pdf document :

 

General Tips:

•   Keep it short. Long surveys are a turn-off to most people.
•   Keep it simple. Limit the number of open-ended questions.
•   Keep it real. Use language that is easily understandable to your client.
•   Make it look good. Organize your questions logically, use a simple font and keep it looking neat and tidy.

Step 1: Establish the goals of the project:

·    What do you want to learn? ·    What will you measure (e.g. overall service, specific services, program efficiency or responsiveness, etc.) ? ·    Why do you want to measure this factor? ·    What are the possible benefits? Tip: Ø Try not to mix too many purposes into a single CSS. Keep it focused.

Step 2: Determine your sample:

·    Who will you interview? ·    Who is your clientele? ·    Will this group provide you with the necessary data to meet the goals of the project? Tip: Ø  Keep the sample large enough for a sufficient amount of data but small enough so that it is manageable.

Step 3: Choose interview methodology:

·    How will you conduct the interview (mail out; questionnaires; individual interviews; case study; focus group; on-line surveys)? ·    What clientele factors need to be considered (language; accessibility options; age; education)?

Step 4: Design your questionnaire........

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